The Flim Flam Shop

Damaged or Faulty Items

All items are sold with a Warranty that ensures what you ordered is received by you in good working order and is able to be used as intended by the manufacturer and / or as specified by us.

The Flim Flam Shop will replace a product if it is found to be either damaged or not working correctly when it is received. This type of warranty situation is termed "Dead on Arrival" or DoA. The DoA period is 14 days from the date your order leaves our warehouse or notification of signed goods received. Unless otherwise indicated this is the warranty that the product comes with.

Many items, especially electrical and mechanical items, also come with a longer warranty that extends beyond this 14 day DoA period. Please refer to each item's listing for the duration of the warranty for that item.

Under the warranty provisions, The Flim Flam Shop or the local distributor /manufacturer will repair or replace damaged or faulty goods. If the product cannot be repaired or exchanged by the same or another item with at least the same specifications, then a credit voucher or, in the case of a DoA, a full refund will be provided.

It is a condition of each item's warranty that you securely pack the faulty or damaged item so that it is able to be returned to us or the local distributor / manufacturer via the transport carrier. We strongly recommend you retain the packaging your items comes in for the duration of the warranty period so that, in the unlikely event that you will need to return an item for repair or replacement, you will have adequate packaging available to do so. If you dispose of the packaging then it will be your responsibility to source alternative adequate packaging to use to return the item. Our insurance policies require photos to enable us to make a claim for damage caused to a package in transit. If you receive an item that is damaged and wish to receive a replacement please email photos of both the damaged item and the packaging, together with your claim so we may process it promptly. Unless otherwise indicated, warranties are return-to-base warranties.

Procedure for Warranty Claims

To make a warranty claim, please follow the following procedure:

• Where there is a manufacturers warranty card enclosed please follow the instructions on this card to contact the manufacturer for technical assistance or to make a claim.
• If there is no warranty card enclosed, please send an email and include in your email:
  • Order number (on your invoice)
  • Date of purchase
  • Detailed description of the problem

• If the warranty is provided by the local distributor or manufacturer, we will provide you with email and telephone contact details of the warranty issuer. We recommend to avoid delays in resolving any warranty matters that you contact the warranty issuer directly. Our suppliers have all been approved for their ability to properly service our customers in the event of a warranty claim, however if you require assistance our customer service team will be glad to step in on your behalf
• If The Flim Flam Shop is the warranty issuer, our customer service team will provide a Return Authorisation (RMA) number provided the manufacturer cannot advise on a solution to the problem, and the product is still under warranty
• We may then ask that you return the item to us, so that we can get our or our suppliers' Technical Teams to assess the fault and proceed with the warranty claim
• The method of return freight will in most cases be the via the same carrier that made the initial delivery, however we reserve the right to nominate an alternate carrier where we determine this to be appropriate. Unless otherwise indicated, warranties are return-to-base warranties
• If returning the product please include the following information on the outside of your return package:
  • The original order number
  • The Return Authorisation number (RMA) your were given
  • Your Full Name

To ensure speedy processing of your return, please include this information as well as the nature or description of the problem inside of the package too

Exclusions

Replacements or refunds under warranty do not apply if the product has not been installed, operated and maintained in accordance with any instructions provided with the product or as noted on the product listing.

If the product has been used in a manner other than for which it was designed, to the extent permitted by relevant legislation, The Flim Flam Shop expressly excludes any liability for any indirect or consequential loss (including for loss of revenue or loss of use) arising from or in any way relating to the purchase or use of the product.

To the extent permitted by law, warranties will only apply to products used for personal / private use. Using products purchased from The Flim Flam Shop for commercial purposes will result in the warranty being voided.

Return to Sender (RTS)

Most parcels are sent with full transit insurance and every parcel is registered (i.e it requires a signature on receipt).  If for whatever reason the carrier cannot get the parcel to you after a period of time (usually 2 weeks) they will return the parcel to us at our cost, which is effectively the cost to send the parcel to you plus in some cases a bit more.  

If for any reason we have made an error which has resulted in us not sending the parcel to the correct address or we have nominated an incorrect service and the parcel has been returned to us, we will immediately re-ship it to you at our cost to your correct address and with the correct service.

If however, the parcel has been returned to us as a result of error or inaction on your part, and we incur additional charges for the return shipment and then for shipment back out to your advised address, then we reserve the right to pass these additional charges that we incur onto you, as a condition of sending the parcel back to you.

Examples of error or inaction are if you enter an incorrect or incomplete address (including not noting a company name where delivery is to a business address) or where you do not claim the parcel for more than 2 weeks from when the delivery driver leaves a card in your mailbox notifying you of their attempted delivery.

If you opt to cancel the order if the item is returned to us then we will refund you less all shipping costs incurred, a restocking fee and our storage and handling costs, so that we are returned to a zero loss position on the order.